Mann entspannt vor Camper
Mann entspannt vor Camper

Our service promise

Rely on first-class service.

  • Friendly & quick

    At our sites you will be treated courteously. The handover and return are carried out quickly and you don't have to wait long.

  • Good informed

    At the handover you get all the information you need for your trip. This also includes a thorough briefing for your camper.

  • Maintained campers

    Every camper is cleaned and maintained on the inside and outside. The equipment and add-ons are always in perfect condition.

  • Reliable reachable

    Should any questions or problems arise during your trip, we are available for you every day from 8 am until 10 pm.

Die beiden Off Gründer stehen vor einem Camper

Our promise to you

Holidays are always a special time. We appreciate your trust and aspire to make sure that your trip runs as smoothly as possible right from the planning stage. We don't just say this, we also promise it: If you're not 100% satisfied with our service we will refund the service fee proportionally.
service versprechen unterschriften
Andi & Paul - CEOs of CamperBoys
Mann repariert Fahrrad vor Camper

Claim service promise

Get your service fee refunded.

Our aim is to leave nothing to be desired before, during and after your trip. However, if you are not completely satisfied, we offer you an easy way to claim your service fee back - Proportionally to your level of dissatisfaction
Claim service promise

How to: Claim Service promise

  • At the handover you receive a CamperBoys business card with a QR code and a link to our feedback page.
  • To redeem the service promise simply scan the code or enter the link into your web browser.
  • Answer a few short questions for us about the service you received and your experience. This helps us improve and respond to your needs more precisely in the future. You have up to two weeks after returning your camper to do this.
  • An amount for your refund will be calculated automatically based on your answers. You can specify a desired amount for your refund and we will contact you with a counter-proposal.
  • Finally, you can choose your preferred type of refund: a payout, a voucher for your next trip or a donation to our Off forest.
Important note:
Unfortunately, we can not completely rule out technical problems with the camper during the trip despite the most careful maintenance. We also have no influence on bad weather and other inconveniences. Our service promise therefore refers exclusively to our service performance.