The insolvency proceedings we’re now legally subject to bring certain regulations that we must follow in our business operations. The insolvency administrator is required to ensure the fair distribution of the insolvency assets and protect the rights of all creditors.

What does this mean for you?

Your camper rental will proceed as planned. The deposit you leave at pickup will either be held on your credit card or transferred via debit card to a trust account, ensuring it’s separate from other assets involved in the insolvency process.

As of now, we fully expect your camper rental to proceed as planned. However, should the insolvency administrator, together with the creditors' committee, decide to discontinue operations — for example, if no buyer or investor can be found — we may have to cancel. As much as we’d love to, in that case, we wouldn’t be able to simply refund your deposit. The same applies in the event of a cancellation. Your deposit would become part of what’s called the "insolvency table" and would be repaid as best as possible upon completion of the process.

As of now, we fully expect all camper rentals to go ahead as planned. If, however, the administrator and creditors' committee ultimately decide to discontinue the business because no buyer or investor was found, you’ll receive a prompt and secure refund since deposits received as of 23.10.24 go into a trust account. If you choose to cancel, our regular cancellation policy applies.

If you've traveled with us before, you may still be waiting on a deposit refund. We generally recommend paying the deposit via credit card. If that’s the case for you, the deposit was only blocked and will be released within 4-6 weeks. For deposits paid via transfer or debit card, or if other refunds are pending, we unfortunately can’t provide a definitive timeline just yet. In the short term, we’re unable to simply refund you. In the worst case, your deposit will be included in the "insolvency table" and repaid as fully as possible once the process is complete.

If you wish to cancel your booking, we completely understand. Right now, we can’t simply refund your deposit. In case of cancellation, your deposit will likely become part of the so-called insolvency table, which will be settled as best as possible at the end of the process.

If you keep your booking and wait for news from us, you wouldn’t lose your claim even if the company isn’t continued. Here too, your deposit would become part of the insolvency table and be settled as best as possible at the end of the process.

So, canceling doesn’t improve the situation for your deposit. As soon as there are updates regarding your booking, we’ll proactively reach out to you!

You don’t need to worry about anything. Enjoy your trip and return your camper to the station on the agreed return date. Our Customer Service remains available as usual from 9 am to 10 pm and will assist with any questions or help related to your trip.

This too will depend on what happens next for us. We’ll proactively keep you posted with updates.

No. Any payments made since the start of the provisional insolvency process on 23.10.24 are going into a separate account. Should operations end, these payments will be fully refunded. Otherwise, our standard cancellation policies apply.

Since 04.11.24 you no longer have to pay for your booking in advance. You can pay for your camper rent conveniently and in full at pick up on site. This gives you the opportunity to pay only when you can be sure that your trip will actually take place.

You can easily pay by EC card, credit card or debit card. Please note that cash payments and American Express are unfortunately not possible. As the deposit should only be blocked and not transferred, only valid credit cards (have PIN ready) from Visa, Mastercard, Diners Club and JCB are accepted. Please make sure that it is the credit card of the main tenant and clarify in advance whether the credit limit of your bank is sufficient.

The blocked amount will then simply be unblocked after you return your camper.

Yes. Since business operations are continuing as usual for now, we’re still here for any booking or travel questions you have, from 9 am to 10 pm. Please note, however, that our Customer Service team doesn’t have additional information regarding the insolvency process, so additional inquiries won’t yield further details. As soon as we have updates, we’ll reach out to you proactively.

Yes. Any outstanding invoices (unpaid balances or damage charges) still need to be paid.

On October 21, 2024, we filed for the opening of insolvency proceedings with the local court. To protect company assets and prevent any potential unfavorable changes, a provisional insolvency administration was appointed. Attorney Dr. Alexander Fridgen from Munich was named the provisional insolvency administrator. He is tasked with overseeing our financial matters and safeguarding assets. From now on, any disposition of CamperBoys GmbH’s assets must have his approval to be effective.

The administrator has extensive authority, including oversight of all financial transactions. He is authorized to collect CamperBoys GmbH’s receivables and receive incoming funds. These measures are necessary to ensure the fair distribution of assets and protect the rights of all creditors.

The business model has been under significant strain due to rising supply costs, high financing expenses, and decreasing market residual values. Both management and existing investors remained confident in a major funding round with external investors and provided interim financing to bridge the gap. Unfortunately, the financing round fell through in mid-October, making the insolvency filing unavoidable.

Do you know potential investors or networks that could support us?

We’d be grateful for any introductions. Feel free to share our press release!